Can't make backup with SmartWare

Have you looked at the SmartWare User Manual and followed the instructions in it to see if that will help?

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705057.pdf

There is information under the SmartWare Help tab that may help you.

Providing some images of what you are seeing when you try to backup the J: drive/partition would help too.

Posted by,
cat0w (USA)