Have you looked at the SmartWare User Manual and followed the instructions in it to see if that will help?
http://www.wdc.com/wdproducts/library/UM/ENG/4779-705057.pdf
There is information under the SmartWare Help tab that may help you.
Providing some images of what you are seeing when you try to backup the J: drive/partition would help too.
Posted by,
cat0w (USA)