Can't backup

My Backup and Retrieve tabs are greyed out on my WD drive. I’m on version 1.5.1.6. I cannot backup or restore.

Any suggestions?

If Backup and Retrieve are not selectable, then either the drive itself (Is it a Passport or a Mybook?) is either not recognized (Could be not getting enough power or is locked) or is formatted to a file system not compatible with your computer. What operating system do you use? And have you been able to use the drive on another computer?

did you ever get this figured out?

I am having the same problem…drive is recognized, I have added some folders manually to the drive but the backup tab and one other tab is greyed out.  Do you have any suggestions?