Backups are not backing up new files

I have ths Pro version of the software.  It works for the most part.  But.

When I add new files, they don’t get backed up.  I have the settings to back up on certain days.  But you have the ability to “back up now”.  When I do that, the backup runs, but the new files I have added to the backup directories don’t get backed up.  What should I do?  I know they aren’t backed up becuase when I go to retreive them, they aren’t there.  Any help is appreciated.  Thanks!

Hello,

I just tested that on our lab and it worked.

Are you able to reinstall the software to make sure that you dont have a bug on your installation. Also are you able to test that on a different computer?

I am having the same problem with Windows 8.  Any recommendations?  New files are not getting backed up with this latest 2.0.1 version.  I have also tried to add new subfolders without success.  

Files are not getting backed up … I have adde new folders and non of the files seems to be backingup its frustrating to see such simple thing not working …