I can open the WD smartware programme, however only the Home, Settings and Help tabs work, the Backup and Retrieve ones don’t. Has worked fine in the past so not sure why it now isn’t working. Have downloaded updates. ANy advice welcome, thanks!

Power cycle the drive and restart the computer. The backup and retrieve tab are not highlighted because the drive is not seen by the computer. Once the drive is seen then you will be able to access those tabs. Also make sure to unlock the drive if you have a password.

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Backup tab not highlighted and can't be accessed

WD Software & Mobile Apps WD Software

Quokka September 16, 2011, 11:57am 3

That worked - thank you!