Backup tab not highlighted and can't be accessed

I can open the WD smartware programme, however only the Home, Settings and Help tabs work, the Backup and Retrieve ones don’t.

Has worked fine in the past so not sure why it now isn’t working.

Have downloaded updates.

ANy advice welcome, thanks!

Power cycle the drive and restart the computer. 

The backup and retrieve tab are not highlighted because the drive is not seen by the computer. Once the drive is seen then you will be able to access those tabs.

Also make sure to unlock the drive if you have a password.

1 Like

That worked - thank you!

Any Time :smiley:

This is my problem, but not my solution.  The computer recognizes the drive and gives me full access to it. It appears that WD Smartware does not recognize the drive.

tom224 wrote:

This is my problem, but not my solution.  The computer recognizes the drive and gives me full access to it. It appears that WD Smartware does not recognize the drive.

If the computer shows the drive but Smartware does not recognized it , try uninstalling and reinstalling the application.