Acronis True Image WD Edition build 14184 Blank HD found

WD Software & Mobile Apps WD Software
1

When Acronis True Image WD Edition (build 14184) starts it says

“A blank drive has been found. Do you want to prepare the disk for data… No to skip…”

My issue is that the drive (Crucial M500 960gb SSD) is NOT Blank, but is my C:\Drive.

If I choose NO to prepare it, then next screen says that it is the correct drive model but is “Not Initialized”

Why does the software think that this drive is BLANK?

I had a Crucial 512gb drive previously and it worked great - no problem.

Does the software need to be upgraded? Is it limited to a MAXIMUM HD Size?

Please Advise!

Second issue is when I choose Backup,

the C: drive auto checks itself for backup claiming I need to back it up.

I need to turn this OFF so I don’t have to Un-Check it every time!

Maybe a setting in the registry or it’s .cfg file or ???

Thanks

PT

2

Hello PhantomTech, see if page 74 of the manual help, backup all of your files first before trying to do anything. 

Manual

http://support.wdc.com/download/notes/atiwduserguide/ATIH2013WD_userguide_en.pdf#page=74

3

Thanks very much Ichigo for trying to help.

I did the proceedure on page 74 and it did NOT fix the BLANK DRIVE issue.

I let the WD True Image software initialize the blank drive and it said OK,

BUT when I tried to use the drive the program said that this drive CT960M500SSD1 - not supported.

No other software that I had tried with this drive gave any errors or issues with it.

So the issue is with the limitation of the older WD True Image software.

The new version works fine with this drive, BUT I don’t like the appearance and overall operation.

I am sticking with the OLD version and they can keep the New Version. I DON’T LIKE IT! SORRY!

Another problem with the new version, Is with the older WD True Image I could double-click on the .tib files and I could open the backup and look at anything I wanted, even copy files, extract them, etc…

But the New Version wants me to link an application to the .tib file and I don’t know what to link it to so I can’t use it.

That **bleep**. I have tried to remove it and re-install a number of times, but it still won’t open the .tib file.

Which is a FAR bigger issue than the older version not supporting one particular HD model.

PT

Thanks Again Ichigo