Hi,
I have a big problem with my WD sharespace (8TB,raid 5) meaning I cannot access it anymore. the green power led went off and my 4HD’s are still with green leds (see attachment). I tried to turn it off by pressing the power button for 10to20sec, without result (cannot turn it off) I went for pulling out the plug (hard reset) and reconnect it after 30sec
this resulted into power led green,button under network button turns blue, 4HD’s orange for about 20sec, following by power led off, button under network button turns off and 4HD’s leds green.(+network is blinking green)
I did some testing myself:
Because i have a second, good working, WDsharespace, I first used the powersupply form the second WDsharespace onto the the defected WDsharespace as you suggested.
Result: the same phenomenoon as I already told you, with the powersupply from my second WDsharespace. (power led green,button under network button turns blue, 4HD’s orange for about 20sec, following by power led off, button under network button turns off and 4HD’s leds green.(+network is blinking green)).
Next thing that I’ve tested was: placing the 4 hard drives from the defecting WDsharespace into the second, good working WDsharespace
Result: the same phenomenoon as I already told you, with the powersupply and the case from my second WDsharespace. (power led green,button under network button turns blue, 4HD’s orange for about 20sec, following by power led off, button under network button turns off and 4HD’s leds green.(+network is blinking green)).
can you please tell me what is the cause of this problem and what is the solution, WITHOUT LOOSING 8Tb of information…
kind rgds, Kirrik