Windows program permission problem

hello, a windows program we use on a pc with access to a shared wdsharespace folder does not have permission to move files in the folder even though the folder is set up with open permissions. i dont understand why the program reports that it does not have permission to move and delete the files in the folder. there is no problem for the user of the machine to do it. how can i set up permissions so that the program can have full permission?

You can try adding an exception in your firewall to this software.