New Patch release for ShareSpace units on firmware version 2.2.9 affected by slow transfer rate [ Edited ]

[Bdman]

New patch didn't help. In corresponding with WD support, I received following answer: "..the WD ShareSpace max transfer speed is 8-11 MB/s on a local network. The drive does not transfer any quicker because that is the maximum throughput that the enclosure's CPU can handle".

They have "escalated" this issue to the developers of the WDShareSpace.

Any optimists out there?

[Feudal]

Interesting... does that mean that the technical specs might be fundamentally out of whack with what the unit is capable of??

I'm on firmware 2.1.92 at the moment getting transfer speeds of:

~12.25MB/s write

~11.25MB/s read

(measured with 100MB files) and this is through the basic mapped drives in windows (I think this is an SSH connection?) ... I know it seems wierd that it would be slower on the read, but apprently this is not unusual.

Anyone care to offer an opinion as to whether I should bite-the-bullet and upgrade to 2.2.9- or just be happy with what I;ve got...I have such little confidence in the WD unit/firmware/update process at the moment that I feel I should be thankful that its working at all!

[pannetron]

IMHO, *DO NOT* "upgrade" from 2.1.92!!!  That release provided the best performnace and unless you absolutely need some feature in 2.2.9, I'd stay with 2.1.92 -- I wish I had! Having said that, since disabling Samba server signing on firmware 2.2.8, I now see read transfer rates of up to 230 Mbs (mega *bit* per second...) between the NAS and a Windows 7 PC.  That yielded about 14.9 MBs (mega bytes) per second when copying a 3 GB file.  I'm not touching the 2.2.9 release.

[Feudal]

Thanks pannetron,

That's kinda what I suspected from reading other posts, i.e.. that the 2.1.92 version was OK and that it probably isn't worth the risk updating to the 2.2.9 version. 

Its weird that most people who opt for WD products are probably loyal to them because of WDs reputation for being solid and dependable... and yet now

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pannetron wrote:

IMHO, *DO NOT* "upgrade" from 2.1.92!!!  That release provided the best performnace and unless you absolutely need some feature in 2.2.9, I'd stay with 2.1.92 -- I wish I had! Having said that, since disabling Samba server signing on firmware 2.2.8, I now see read transfer rates of up to 230 Mbs (mega *bit* per second...) between the NAS and a Windows 7 PC.  That yielded about 14.9 MBs (mega bytes) per second when copying a 3 GB file.  I'm not touching the 2.2.9 release.

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I'm NOT updating the firmware on one of their products because I would rather settle for mediocre performance...  I never thought I'd be in a position to be second guessing WD OR settling for mediocrity from them...!!

[JFHernandez]

Patch did not help in my case I'm still getting speeds of not even 1 MBps

[WDFan44]

Upon arrival, my 2tb sharespace was on firmware 1. something. So I had to upgrade. There was no option except that latest that I could find. While my XP box IS getting very solid transfer rates that I would expect, the win7 64bit laptop is averaging under 1mb/sec and gets slower the longer it is transferring. While XP Pro sp3 just hums along real nice. I regret that for other reasons, I have to upgrade my desktop to win764 and lose the expected transfer speeds. That is until someone who knows what's going on posts a solution here so many people like myself will be happy again.

[Umpa2011]

Good advice which I wish I had followed. If only I had come here and read this before I upgraded. Now I don't know what I should do. All I know is my sharespace does not perform good enough anymore.

[WDFan44]

XPsp3 32 bit is giving me 360+mb/min with the latest WDSS driver, but Win764bit is yielding under 30mb/min. But even that 360mb/min is slow compared to what people are posting here.

[Puppetx]

This has not resolved my problem. The side of the box clearly states "WD ShareSpace outperforms USB 2.0/FIreWire 400". The marketing on the box clearly indicates I should be able to transfer at > 30MB/S. Even after setting "server signing = no" in "/etc/samba/smb.conf" I still rarely break 12MB/s Apparently WD has admitted that this limitation is due to CPU bottleneck. Perhaps they should escalate to the marketing department too.

[Bdman]

 I don't like being cynical, but the latest answer I got from WD support, is more like an appropriate punch-line for a stand-up comic. And I quote: "The 40 MB/second is achievable in an ideal network setup and is more theoretical". And realistically, what, if anything, is being done about it ?!