On your client PC open diskmgmt.msc and see if you have a uEFI partition. If you do, you will have to install the uEFI hotfix at the top of this forum.
Remote to the server desktop, make sure all windows updates are applied, then install the hotfix. Reboot and check for windows updates again on the server.
We have a Windows 8.1 workstation that fails backup. Backup has never completed. Checked all services are running on server and client. Uninstalled/re-installed connector. Did chkdsk /f on client. Reduced scope of backup to one folder on boot drive (just program files). When Backup is started it goes to 1% immediatly and times out. Never got to 2%. Error is → “An error prevented backup from creating a snapshot of the volumes from this computer.”
OS is Windows 8.1 x64 Please provide me with something else to try. I need this working.
OK after applying the recommended hot fix I have same problem but it has worsened
Backup will still not run. Never goes beyond 0% now. In the dashboard I NOW cannot even go into the backup configuration for the client to limit the scope. The error is: An unknown error prevented the server from performing the task. Make sure all services on the server are running, then try again.
Client event log says Backup did not complete because a problem interrupted a connection to the server.
Backup Job 0 did not succeed - connection lost System string
Can you advise next steps forward to troubleshoot this?