Hello,
Around 2 years ago i bought 2 DX4000’s (8TB) for my company. 1 worked and is still in working condition in production. However the 2nd one is screwed. Today 11/29/2014 i opened the 2nd one. 2 years later still in the original unopened box.
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17 hours have passed. Still the same. It seems that there is a number of issues on the WD forums with this box Most forums ref “Gramps” as answering most. Downloading a 10g file convert to usb and resetting an unopened box is simply unacceptable!
However now i must go through this prossess. Simple to make a prouct work…Well not really My company and I are now dismissing Western Digital as reliable, viable company for HD storage. This includes swaping all WD HD’s from all 172 client machines and 4 servers, copying them to “Other HD maker”. The one in production has a full backup. Were transfereing that data aswell. 172 client machines may not sound like alot to some. but in the business we are in, lawsuits call if “Things” cannot be located.
REASON: Due to date of purachse of these boxes WD support has dismissed my issue and left my company with a $1500 paper weight.
This transition will cost my company Approx $15,000.00. My comany which is a non profit will eat this cost. However Any WD product is no longer an option for this company, at any price, anymore. Good Bye Western Digital.
Jim