For example if you have a problem connecting a computer to the WD box, do not call WD, cause it is an OS/Microsoft problem?
I am not real sure that is how OEM software works? I kinda/sorta thought OEM’s were supposed to support their stuff 
For example…
4. You receive the error “Cannot connect the computer to the server because either another software installation is in progress or, the computer has a restart pending. Either complete the installation process, or, restart the computer and try to connect it again”
Applies to
Windows Home Server 2011, Windows Small Business Server 2011 and Windows Storage Server 2008 R2 Essentials
Symptoms
After restarting the computer multiple times, the message continues to appear.
Cause
A previous software installation on the client computer has left the computer in a restart pending mode, and restarting the computer does not clear the status.
Solution
You may be able to resolve the issue by performing the following steps:
- Open Registry Editor.
- Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager, find the value named PendingFileRenameOperations under that key, delete the value.
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired and delete the key.
- Restart the computer and try again to connect to the server.
