DS 6100 cannot reset to factory restore

WD Legacy Products Sentinel Products
1

Hello all-

I believe I need a factory disk because I have received the following error when I tried to reset the server to factory settings.

The error I am receiving is based on the WD Factory Restore and the command prompt asks if I want to proceed.  I type Yes and it pops with errors.  Since I am on a different machine I have taken a photo and posted it here.

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I need to get this guy together by Sunday night.  I had to restore it because of the serious issues I was having with Windows Update.  Any assistance is greatly appreciated.  I am over my head with this one.  I have reached out to WD support but I keep getting that the phone line is busy…not cool! :cry:

2

You got to this point by booting to windows and then holding shift while you clicked restart and went to advanced options, system restore?

http://www.wdc.com/wdproducts/library/?id=443&type=25  Page 70

3

and you have not changed any of the partitions on the OS drive

4

This happened to me. The file WD support sends you does not work if your boot drive has failed.

1 Like
5

Yes, WD shipped a new server. The drive went out. My post was from awhile back but cost us a week.

6

I just found this out the hard way, that the recovery file WD gives you does not work if your Boot Drive has failed.