Wd firmware updater : the specified drive is in use

WD External Drives WD Portable Drives
4

Hi guys,

I too had no success until I removed and replaced the USB lead.

(BTW…  Mybook 3Tb, August 2011, HP computer, XP Pro, USB 2 socket)

So, building on what everyone has said,  my checklist reads as:

WD Updating Firmware Error

If when updating firmware you get:

'The specified drive is in use. Please click Exit, then close all other open applications and run the WD Firmware updater again.

Order to try…

Antivirus off etc

Check Smartware version. Apparently there may be differences
 between models e.g. Passport and Mybook.

Go to Services

Find the 3 WD services:
WDDMService.   
“C:\Program Files\Western Digital\WD SmartWare\WDDMService.exe”
WDFMEService.   
“C:\Program Files\Western Digital\WD SmartWare\WDFME.exe”
WDRulesService   
“C:\Program Files\Western Digital\WD SmartWare\WDRulesEngine.exe”

Stop the service for each of them

  1. Unplug the USB cable. Wait 20 secs and plug in again.

  2. Try running the updater again.

Hope that may help someone.  :smileyvery-happy:

Pete