I had this very problem.
If you go to “Printers and Devices” does the drive appear there?
If it does, Right click , select properties / hardware / Properties / change settings / Driver / Disable… OK OK OK OK etc
Then do all that again and / Enable.
Worked for me.
If you use this device on more than one Computer you may have to reset Permissions on the computer that you first plugged it into and make sure it is not Write Protected and that it allows Full Control to all Users.
Hope this helps.
Chur
SB
