03-16-2013 01:48 PM
First post here.
I recently purchased a WD My Passport 2tb portable drive.
I am having trouble getting my system to recognize the drive. I have already run a backup so it worked in the past.
However, no matter what i do, I can't get the system to recognize the drive.
03-16-2013 05:26 PM
I am also having this problem. I bought a used 1TB My Passport that connects via UBS cord. I connected it to my system, and it says it's successfully installed, and that the device is properly working...
but I can't find it anywhere on my computer!
This is maddening, and I confess I am not a techie. I'm a mere mortal who would like to back up some files.
If anyone can explain to me how to get this running I will sing your praises!
I innocently purchased this thinking it would be easy to use. I see that I've stepped into a brand new nightmare...
03-16-2013 07:45 PM
Does the drive show in Disk Management and does it have a letter assigned? Make sure you aren't using a cable longer that the original and don't connect with a hub. On a desktop try a port on the back.
03-17-2013 08:23 AM
Hi, thanks for your reply, first of all.
The drive shows in Disk Management, but it doesn't have a letter assigned to it. My computer says the Passport is in fine working order, all ready to go...
I just can't find a way to access it. See below for a couple of screen shots... maybe this information will help.
03-17-2013 12:39 PM
We'll have to wait until the pics are released. Does it say anything else in Disk Management like Raw or Unallocated? Did you try giving it a drive letter and make sure it's Online?
03-17-2013 07:48 PM
It won't let me assign a drive letter. That's the maddening part...
Sorry it takes so long for you to see the pictures. I didn't realize that would be the case.
Well, I'll check back in the morning...
03-18-2013 12:31 PM
Well, my pics were deleted--that's helpful!
I think the issue is that I need to reformat the Passport. I don't know how to do this, so I'll have to search around here and be ready to lose many, many brain cells as I try to comprehend this stuff...