Passport elite 500gb says needs to be formatted. It has 300gb full! how do I get my files?

I have , or had the same problem

luckily with the help of an IT relative this has been fixed…for now

check out:  EASEUS Partition Mastter Home Edition,  it is free and fixed my passport

open it up after downloading it to your computer.

it should show you the partition on your computer ie, the computers hard drive partition, the external (my passport) partition, and whatever else you have plugged into the machine

highlight the drive with my passport connected to it, right click on it and click: Check Partition

this checks the partition for any errors,  a pop up box will come up, make sure all boxes are check EXCEPT the surface test box. (this is what was messing my passport up)

let it do its thing, it should find a whole ■■■■ load of errors, and let the program fix it all up

and now the lil passport works!

i hope this works for anyone else who had to go through this mess