Passport elite 500gb says needs to be formatted. It has 300gb full! how do I get my files?

I bought mine few months back. And got the it prompt me to reformatted my drive, call the service centre and told me nothing they can do and only can reformatted it. So i did and lost some importance data.

And now i got problems with it again. Cant access to my folder at all and keep prompting me ACCESS DENIED which mean i lose more importance data as this is my back up drive. Seem like WD backup drive dun backup things at all. it destroy all my data only. What a joke when potable hard drive can save me from a crash.

And the best part is that i call the service centre to request for a replacement, i was told that i need to pay to post it back and wait for 7-9 days before they can send back a replacement. I even offer to go down to the service centre to do a replacement on the spot but was told NO NO NO.

WHAT A GOOD JOB WD HAD DONE NOW. NEVER EVER GOING TO BUY ANOTHER DRIVE FROM WD AGAIN.

UNLESS YOU WANT TO LOSE ALL YOUR IMPORTANCE DATA.