Help identifying encryption features, device not showing in WD Utilities

WD External Drives WD Portable Drives
4

sinceraink,

Do you obtain the same results if you disable encryption? Some sectors may not be accessible for testing with an active password.

If disabling encryption does not allow for the disk to pass the test, then it would be best to replace it under warranty for free. Additional instructions are available in the following link:

http://wdc.custhelp.com/app/answers/detail/a_id/8/