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Senior Member
george008
Posts: 5
Registered: ‎12-28-2011
0

Windows 7 does not recognise my hard drive

I bought a new external hard drive 2TB with usb2 and usb3. Windows 7 will not recognise it.

 

I can tell the drive is not damaged because my media player recognises it on my tv with no issues.

 

I have a 3 month old pc.

 

My usb3 ports in bios are enabled.

 

I installed the WD SES DRIVER no conflicts in device manager..

 

Drive does not appear under disk management.

 

Updated smart ware to the latest version and also updated windows 7 to the latest version.

 

How do I solve this

 

Senior Member
george008
Posts: 5
Registered: ‎12-28-2011
0

Re: Windows 7 does not recognise my hard drive

 

I have tried everything and no one can sort this out.

 

Wont be buying western digital again.

 

 

What do you do if you cant see the drive in disk manager?????

 

Honored Contributor
Joe_S
Posts: 5,018
Registered: ‎08-04-2010
0

Re: Windows 7 does not recognise my hard drive

[ Edited ]

Did you try running the firmware update again? Do you have another PC to try the drive on? If it doesn't show in Disk Management most software won't work for retrieval or rep