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Occasional Visitor
mmaru
Posts: 1
Registered: ‎06-11-2012
0

Windows 7 can't access My Passport 1 TB external disk

[ Edited ]

I did follow most of the posted solution and none of them did work for me. 

 

Product name - My Passport Essential

S/N -[Edited]

Proudct ID - 0730

Firmeware Revision - 1008

OS - Microsoft Windows 7 Professional

 

I tried to update the firmware and it is asking me a passowd which I did not have at all. I have not set a password since day one of buying this product. 

 

I have a lot of critical data on this drive and your help is very much appreciated.

 

One surprising info is that when I log-in as a gust I can see drive G but can open it. I do not see this when I log in as admin.

 

Regards,

 

Maru

Honored Contributor
Wizer
Posts: 3,894
Registered: ‎04-04-2011
0

Re: Windows 7 can't access My Passport 1 TB external disk

You tried or you updated? 

 

Try connecting to another computer 

 

Need to be careful when updating since you can endup damaging the drive

 

that's the reason why it's suggested to backup prior to updating

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Occasional Visitor
mmoeentaghavi
Posts: 1
Registered: ‎07-05-2012
0

Re: Windows 7 can't access My Passport 1 TB external disk

Spoiler
 

 

Hi,

I reinstall Windows 7  and now windows recognize my hard disk but i couldnt access it and doesnt show on my computer. i tried on another laptop and it works. i dont know whats the problem? please help me.

 

Thanks

 

Regards 

Occasional Visitor
g3xawd
Posts: 2
Registered: ‎08-15-2012
0

Re: Windows 7 can't access My Passport 1 TB external disk

Try updating the WD SES driver for your OS. Worked for me. :smileyhappy:

 

http://wdc.custhelp.com/app/answers/detail/search/1/a_id/5419

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