When I connect My Passport to the PC it doesn't load

do you need the drive to work or do you need data thats on there?

if you need your drive to work, then sent it in for RMA if its only been a year.

if you need data on there, you can try and do 2 things.

  1. download good software like R-studio in demo version, and try to scan the drive.

  2. if it still hangs, in that same software you can select an option to image your drive and ignore bad sectors by skipping them. create image file onto another hard drive (this may take a while). Once the image file is created - scan it with same software. If it lets you image it and skip bad sectors you should be able to get your info back.