When I connect My Passport to the PC it doesn't load

[Alucardx23]

Hi, try using the USB cable that came with the passport and connect it direct to the computer and use DLG to test the passport.

http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L3RpbWUvMTMzMzgxNTY5My9zaWQvOU5pQUcyVms%3D