Hi mmerricks
plug the usb cable like I said above… and make sure the power adapter is plugged directly to the wall socket. If the drive is not recognised then go to Disk Management ( Start > right click on Computer or My Computer > Manage > Disk Management ) verify if the drive is showing there, if is showing and the drive says unalocated, format it but if the drive is not showing then replace it. You can contact WD to do a replacement
