My Passport Essential (+ WD SmartWare) 320Gb
I’ve also had this issue. I used the WD prepackaged Smartware to create a backup file for my computer, which finished 100%. Later, I hooked up my Passport and the WD Sync function took over. I had 96.10 GB total to back up and the sync process only reached 91.01Gb, which idled for 30-45 min before I terminated the process in Task manager to avoid any collateral damages.
Windows 7, Dual Core, 4Gb RAM; average RAM usage specifically for the Smartware.exe in task manager during this ‘hang’ period was 70%…
Here’s a tasty treat for the day: If you’re going to format a computer and restore the backup file created by the WDSmartware.exe, make sure you don’t use the Sync function by accident. They’re totally different functions and I found out the hard way. An empty computer hard drive will sync the Passport drive to be empty as well; it will not Sync the files from the Passport to the newly wiped Computer Drives. It’s a one way street, and yes, I lost it all…
