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Regular Visitor
western17
Posts: 4
Registered: ‎06-25-2012
0

WD ses USB device problem - external hdd not showing up

hello,

I have a 1TB "My Passport Essential" drive for 11 monthes now and everything was great until last night.

Yesterday I bought a new computer,  and when I connected the hdd it was failed to work, I tried to connect it on other computers and the outcome was the same, no success.

Windows is trying to install the driver and then fails consistently. It says that "no driver found" for the WD ses USB device.

I tried to follow the guide how to solve this problem but it sais there that I need to downlad the driver and to open it from the device, but the device is not showed on the computer. By the way - I tried to install the driver from a diffrent location in my computer but its not working.

I belive that maybe I formated the drive without notice it when I installed windows.

My system is windows 7 Ultimate x64.

 

THANK YOU FOR ANY HELP! 

ASSAF

Honored Contributor
Wizer
Posts: 3,894
Registered: ‎04-04-2011

Re: WD ses USB device problem - external hdd not showing up

Go to disk management to see if there's an unknown partition with similar capacity to this drive 

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Regular Visitor
western17
Posts: 4
Registered: ‎06-25-2012
0

Re: WD ses USB device problem - external hdd not showing up

No, I dont have it, I have only my internal hard disk and my CD-ROM.

Any other options?

Regular Visitor
western17
Posts: 4
Registered: ‎06-25-2012
0

Re: WD ses USB device problem - external hdd not showing up

help please?

other solutions?

Honored Contributor
Wizer
Posts: 3,894
Registered: ‎04-04-2011
0

Re: WD ses USB device problem - external hdd not showing up

Try a different port , cable or computer

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Regular Visitor
western17
Posts: 4
Registered: ‎06-25-2012
0

Re: WD ses USB device problem - external hdd not showing up

I tried different port and computer, I dont have another cabale. Big problem..

Occasional Visitor
Skyraider
Posts: 1
Registered: ‎08-07-2012
0

Re: WD ses USB device problem - external hdd not showing up

Problem:  Operating system does not recognize the 2 Tb drive.  (HDD = hard disk drive)

 

   At its root, this appears to be a Partition related problem.  After plugging in the power cord, you may not see the small blue light on the front of the drive.  This is normal.  This is not unusual.  The surprise is that WD does not provide this set of steps to correct the problem.

 

Solution:

  • Disconnect any other external HDD using their USB connectors.  Depowering is inadequate.
  • Connect power cord at both ends.  Do not expect to see any lights on the HDD.
  • Connect the USB cord from the HDD to a USB port on the computer.  Do not hook the HDD to an external multi-USB port regardless of whether this is separately powered or not.
  • The problem appears at this time when your operating system fails to acknowledge the new drive.  Note also that when you connected the USB cable, you can see that the HDD is being powered due to the lights inside of it. It also has a very quiet hum.  It definitely is powered.
  • On your Desktop, Right click on Computer.
  • Click on Manage (Pause)
  • Click on Storage (Pause)
  • Click on Disk Management (Pause)  More information appears.  This list presents the drives that the operating system recognizes and sees as connected.  Previous (now disconnected) HDDs will not appear on this list.  What you will notice is that, in addition to your present internal HDDs and optical drives –identified by familiar letters- you will now see one or two or three ‘unidentified’ drives.  No Volume and no File System.  One of these entries will show two or three thousand Gb.  This is the 2Tb or 3Tb drive you have just connected. At the bottom you will see all of your other recognized drives listed.
  • The header on the box containing your new drive (showing 2 or 3 thousand Gb) will be blue.  You are about to delete all of the company provided software (which will actually be of no value to you anyway) and format the drive.  You do not need the WD backup app.  There is nothing you need to save.  Since there is very little on the drive, this process will not take one minute to accomplish.
  • Right click within the box (labeled New Volume) and click on Delete Unallocated Space.
  • Right click on New Simple Volume.  Continue clicking on Next until you get to Finish (about 5-6 clicks).  Click on Finish.
  • The new HDD is now recognized, formatted, assigned a ‘letter’ and available for use.

 

During this process, you disconnected all other external HDDs.  Reconnect these now.  Note that your drive letters will now be changed due to the newly recognized drive.  This is to say that if you previously had a ‘K’ HDD, for example, this drive will now be recognized as your ‘L’ HDD and the new HDD seen as ‘K’.  Check to see if software previously using a ‘K’ drive will now use the new assignment.  If not, you may need to visit Setup for that program to make changes.  For example, I backed up to ‘K’ HDD.  Now this is ‘L’ HDD.  I had to make the changes to keep things on track.

 

NOTE:  Internal HDD letters and optical drive letters are not affected during this process.

 

Since failure to recognize a new HDD may be caused by several other reasons, Western Digital does not provide this set of steps to get things back on track.  If you wish to partition your new HDD later, use whatever means you are comfortable with to do this.  It is now just another high capacity drive.

Regular Visitor
VitalSap
Posts: 1
Registered: ‎08-28-2011
0

Re: WD ses USB device problem - external hdd not showing up

Hi,

 

I am having same problem, my ex HDD is not showing up. Also, as you said, its showing as "Unallocated" partition in disk management. My HDD is 1TB(WD My Passport Essential SE) so the partition is showing as 931.48GB.

 

Please let me know how can I recover my HDD? Is there any way to get my data back?

 

Waiting for your help.

 

VitalSap

 

Valued Contributor
HDDRS
Posts: 271
Registered: ‎01-28-2012
0

Re: WD ses USB device problem - external hdd not showing up

[ Edited ]

proper procedure to recover that drive would be by imaging it with proper tools like DDI or Data Extractor, ect. sorry but recuva is not a proper tool for working with bad sectors/bad modules/ or otherwise failed drives unless you want to risk further damage/ dataloss. we've been getting numbers of cases lately that had been abused by pc shops, who use blunt recovery software on degrading drives while leavig them running for hours and hours... and most of them come with rings on platters (platter damage). if data is anything of important matter, consult with your local data recovery specialist.

 

this is what happend to the drive that was left on running recovery software:

Occasional Visitor
shreerang
Posts: 1
Registered: ‎01-04-2013
0

Re: WD ses USB device problem - external hdd not showing up

i have wd passport.

my prob is my drive is showing up in my computer as raw partition. but in disk management it is not at all showing.

what should i do for this?

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