Although provided with the device, the software is by no means required for utilizing the drive, nor is its use mandatory for backups, as the drive can also be used for storing backups with a 3rd party backup software.
If you want to verify why the software is not working with your setup, we recommend to contact our support department.
To Contact WD for Technical Support:
http://support.wdc.com/contact/index.asp?lang=en
