WD Smartware not working

WD External Drives WD Portable Drives
1

WD smartware actually worked once, when run can hear the sound of it “spinnning”

showing as follows:

DVD RW drive (D): office14

0 bytes free of 683MB

CD drive (E) WD Smartware

0 byts free of 614MB

My passport (F)

464GB free of 465GB

what am I missing?