WD Passport only works on USB 3.0 ports

WD External Drives WD Portable Drives
2

Hello,

My recommendation will be to try it with another USB cable, if possible please try another USB 3.0 cable to verify if the issue remains or you can also try a USB 2.0 cable to verify if the drive will be seen on a USB 2.0 port using a USB 2.0 cable. Also for troubleshooting purposes please try it on another operating system (Windows XP or Vista)