WD Passport SmartWare Slows Computer to a Crawl

What I don’t understand, is why WD is silent on this matter. WD, instead of being silent, just acknowledge the problems, and let us know you’re working on a solution. WD, wouldn’t it be easier to acknowledge things once here, instead of wasting even more time replying to the numerous support requests that people may be sending you individually? The negative publicity can’t be helping matters.

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