WD Passport Essential 1TB - Virtual CD missing

My WD passport 1TB was unstable suddenly.

Yesterday I updated the firmware from  http://www.wdc.com/wdproducts/wdsmartwareupdate/firmware.asp?id=wdfMP30_SEEssential&os=WIN, as smareware directs. But I missed step 11.Please remove the USB and power cable. Wait 10 seconds and then connect the power cable and USB cable.  I restarted computer right after step 10.

Now after plugging in the cable, the virtual CD doesn’t show up. the drivers are installed correctly exept for an error on “WD Virtual CD 0730 USB Device”.

vcderr.png

in disk management of WIN7, there’s a disk marked as ‘not Initialized’.

on the taskbar, the usb device has only an option ‘eject my passport0730’ (there should be a virtual cd if it’s ok)

eject.png

If there’s NO VCD show up, I can’t unlock the disk.

Anyone can help on this?

Hi, have you tried to reset the PC? You can also try connecting the Passport to another PC and see if the same problem happens.