WD Passport 3.0 1TB Not Showing WD Apps or ID

WD External Drives WD Portable Drives
2

Also, just incase the information is needed, I have the:
WD HD 3.0 1 TB My Passport WDBBEP0010BSL-NESN
→ I got all the apps for WD software on my computer from this Passport HD originally.
→ I had a friend reformat and portion the device on Fat32.
→ After the format and portion I was unable to locate the apps and it would not come back up on WD SmartWare.
→ I have checked and have the programs:
HD Sentinal Pro 4.1
EaseUS Partion Manager
WD SmartWare