WD My Passport Ultra

WD External Drives WD Portable Drives
1

My PU has stopped showing up in device manager and subsiquently on my computer.  I have tried swapping out USB 3.0 cables and that has not helped either.  The white light comes on and I can feel the drive spin up but that’s it.

I tired to fill out a support ticket but I get an error message saying that the KB could not be searched and it won’t let me continue.  Please advise.

2

Hi searingsteel, welcome to the Community. Have you tried checking if the Passport is recognized on the Disk management window? You can also try running a DLG test. Click on the links below for more information. 

How to access Disk Management in Windows XP, Vista, 7 or 8 to manage hard drives

How to test a drive for problems using Data Lifeguard Diagnostics for Windows 

3

Yes, I have checked there and it doesn’t show up.

Unfortunately, the light doesn’t come on anymore for more than about 1/2 a second so I’m guessing it has died.  Could it be that the logic board is dead?  I have continued to try to submit an actual support ticket but I keep getting the following error:

An error was encountered during knowledge base search.

4

Hi again, in that case it sound like the Passport is faulty, we have escalated your case, please check your private messages. 

5

I have not gotten any messages.