WD My Passport Ultra 1TB - Smartware not so 'Smart' - A sad tale of woes

Hello,

We appreciate your feedback and apologize for any inconvenience you may have experienced with your device, as this is not the typical or intended experience with the product and provided support. As moderators we are constantly monitoring the community for issues, and all of them are forwarded to support, you can see that we also post directly on the threads sharing this information. We have also forwarded your case to support for further help, please check your private messages.