01-13-2012 09:19 PM - edited 01-13-2012 09:23 PM
Hi, my device has been working quite nicely for a while now but a few days ago my passport (1TB) is not recognized in windows. Furthermore, the newest edition of WD smart ware cannot detect it either. Can anyone help me out? I uninstalled/ reinstalled Smartware but it hasn't done anything useful... Maybe storing files on my computer is safer than this thing
Solved! Go to Solution.
01-13-2012 09:46 PM
What OS are you using and does the drive show in Disk Management? Does it say anything in Disk Management down where the bars are shown like Raw? Never trust important data to just one drive internal or external no matter who makes it. You need at least 2 copies to be safe.
01-16-2012 09:30 AM
Ive only had mine 2 months and I had the same problem, you would think that this issue should have been addressed by WD. When I plug mine into 1 of 3 pcs it shows on the devices settings but I cannot access it, its spins, lights up but no notification that I can access the Hard Drive.
I am a photographer/designer and the images are super important for our business and clients.
Please if anyone has any ideas help!!!
01-17-2012 04:07 AM
I have a brand new WD passport essential 500gb USB 3.0 when I connect to the PC the light comes on but it doesn't show that the drive is connected. How do I get it to read the drive? Is there a problem with it? Any help or ideas would be great.
01-19-2012 08:29 AM
Have the data recovered, then RMA the drive. There is nothing that cane be done to precent drives from failing. This isn't a simple firmware issue. It's more of an issue from the factory.
01-21-2012 08:52 PM
Okay, so as I said originally, my harddrive was not recognized on any system at my college; not Vista, not Win 7, and not Mac. However, I brought it home recently and tried it on my Dad's XP, where it worked for a while, then began spitting out error messages.
I noticed the drive works perfectly fine if I am pressing the usb head connected to the actual drive very snugly. If I so much as moved my hand, however, the drive was not recognized once more.
So I got a rubberband and secured the usb cord to my drive so it is snug and I'm now copying all of my files off this piece of **bleep** with flying colours.
My solution? Rubberband it, try it on an XP, or buy a new cord (Like $10)
Hope this works for you!