WD My Passport Issue

Ok this is probably a dumb question, but I can’t figure out what the problem is.  I can’t access either the BACKUP tab or the RETRIEVE tab.  Can anyone help me pleae?

Hello,

Please make sure the drive is seen on “computer” then go to the “home” tab on the WD Smartware and click on the external drive icon. This should make all the other tabs available to you.