Recently my WD My Passport 1TB portable hard drive has started giving problem. I have great difficulty in accessing my data:smileysad:. I checked my drive with Data Lifeguard Diagnostic for Windows as specified in some online forum. The result is showing Extended Test is failed. What can I do now? Anyone please help me.
Result is here:
Test Option: QUICK TEST
Model Number: WD My Passport 0740
Unit Serial Number: [Deleted]
Firmware Number: 1003
Capacity: 1000.17 GB
SMART Status: PASS
Test Result: PASS
Test Time: 18:39:49, March 23, 2013
Test Option: EXTENDED TEST
Model Number: WD My Passport 0740
Unit Serial Number: [Deleted]
Firmware Number: 1003
Capacity: 1000.17 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 08-Too many bad sectors detected.
Test Time: 20:45:08, March 23, 2013
Well you can try reformatting the drive with DLG and select write with zeroes and rerun the tests. Or you can just contact WD if the drive is stinn in warranty.
As you suggest, I did write with zeroes and repeated all the testing. Still the EXTENDED TEST is failing. Results are here,
Test Option: WRITE ZEROS
Model Number: WD My Passport 0740
Unit Serial Number: [Deleted]
Firmware Number: 1003
Capacity: 1000.17 GB
SMART Status: PASS
Test Result: COMPLETE
Test Time: 08:09:33, March 27, 2013
Test Option: QUICK TEST
Model Number: WD My Passport 0740
Unit Serial Number: [Deleted]
Firmware Number: 1003
Capacity: 1000.17 GB
SMART Status: PASS
Test Result: PASS
Test Time: 08:18:42, March 27, 2013
Test Option: EXTENDED TEST
Model Number: WD My Passport 0740
Unit Serial Number: WX41A713XXXX
Firmware Number: 1003
Capacity: 1000.17 GB
SMART Status: PASS Test Result: FAIL Test Error Code: 08-Too many bad sectors detected.
Test Time: 09:09:21, March 30, 2013
My drive is covered under warrenty. I lost few of my data due to bad sectors. I am really clueless about the cause for this problem. I am unhappy now. :mansad:
