WD External Hard drive not recognized in my computer

Can you hear the drive spinning?

If not, is it buzzing or beeping as if trying to spin up?

Did you drop the enclosure?

Did you overvolt it with the wrong AC adapter?

If you are using Windows, can you see the enclosure with Microsoft’s UVCView utility?

http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe

Hi I am able to hear spinning sound .When i use Microsoft’s UVCView utility it is giving failed Enumeration and below

error

   —===>Device Information<===—

ConnectionStatus:                  FailedEnumeration
Current Config Value:              0x00  → Device Bus Speed: Low
Device Address:                    0x00
Open Pipes:                           0
*!*ERROR:  No open pipes!

          ===>Device Descriptor<===
*!*ERROR:  bLength of 0 incorrect, should be 18
bLength:                           0x00
bDescriptorType:                   0x00
bcdUSB:                          0x0000
bDeviceClass:                      0x00
*!*ERROR:  Device enumeration failure

Please suggest as i am not able to use new 500 gb passport essential even for once.

Whenever i try to run it it is installing device driver and after that it says unknown device.

ISTM that the drive is DOA. A warranty replacement is the only practical option. :frowning:

To see what the UVCView report should look like, try another mass storage device, eg flash drive.

Hi,

I am having the same problem as so many others my friend. It appears the product is defective - the problem I have found is solved if you pick up the harddrive (wait for it) and hold is vertical or move the USB cable a little so the drive is recognised. Whichever way you look at it, from a business point of view this product is not up to WD normal standards. I suggest a product recall and replacement once you have re-engineered the USB connection issue.

Cheers

Hi, I had same problem with my 320GB and I went to ADD HARDWARE in the CONTROL PANEL and ran a scan, it didn’t find it, but I said yes to IS HARDWARD CONNECTED, then clicked next… next again, then it could see it but it had DISABLED it… agreed to ENABLE device and my computer can see it now… so goto your control panel in MY COMPUTER and see if it sees it…

This post is referring to the MyPassport Protable Hard Drive.

BEFORE REDING THIS, please keep in mind that I am no expert and that this is based on personal observation and speculation based on my own expirements using this product and five different computers as well as my understanding of company explantions from WD and Microsoft. I may be wrong, and if I am, please send an E-mail my way via [text deleted for privacy] explaining my error. If I am right or this works for you, please feel free to send me an E-mail so that I may know.

I have had the same problem. However, are you all running Windows 7? If so, your upgrade has been WD’s loss. With the way the external hard drives work, from my understanding, does not allow it to be compatable with Window 7s new and more effecient file format. These hard drives do some come with a driver of thier own as a design descision, which was fine and dandy before Windows 7 popped up, as all PCs ran a similar default driver system. Now, with Windows 7s new driver and file format system (which is still able to sommunicate with all other pre-Windows 7 product I own that can with its own driver), WD’s hard drives do not follow a format that Windows 7 can read.

Think of it as XP and older (as I am not sure about Vista’s file system) using British Pounds. Well, the new Windows 7 uses Euros, but will still accept pounds. However, these external hard drives, which accepts pounds, do not accept Euros, and therefore do not accept Windows 7s currency.

Because of this, I am getting a new external hard drive that will speak to my two Windows 7 computers, but will keeps this has a back-up driver for my three XP-based computers. This product works well with XP in my expierence, but just doesn’t have the capabilities to work well with Windows 7.

Like I said before, please keep in mind that I could be wrong and am no expert. Thank you for reading and I hope this helps you.

I had this problem too and was really upset.  But I did “Alt + Ctrl + Delete” and went to “TASK MANAGER” and then clicked the tab “Processes” and then clicked the tab labled Image Name to catagorize them by name and found “WDSmartWare.exe” in the list and clicked on it once to highlight it and clicked end process.  After I did that I unplugged my WD  Passport Essential and plugged it back in and it came back on and was recognized and all my files were still there.  I hope this helps.  I use Windows XP.   p.s  I don’t know if that is the safest  thing to do but it worked for me.

1 Like

I’m having the same problem.

I’m using XP version 5.3, so in my case the problem has nothing to do with compatibility issues with Windows 7.

My drive does work intermittently.  Sometimes when I first plug it in I can read my files, but then it disconnects.  Usually it will go through a cycle of connecting then disconnecting before deciding on disconnection.  I’ll get an array of messages ballooning up in my system tray, and sometimes I’m even treated to the install new software wizard.  Throughout all of this it’s little white light shines on.  Its all very entertaining.

So, what are we supposed to do? I’ve had my hard drive just over one year, its worked hard for the full length of its warranty so it is probably ready to accept this is its last dance, and so am I.  As a westerner I like the idea of a shiny new hard disk.  I couldn’t really give a **bleep** that this type of thing is an incredibly wasteful use of humanity’s finite resources or that farce of this flavour is occuring on a massive scale.   What I would like to know is how can I rescue my music? (Thank the lord I haven’t paid for music since my Maxtor HD died with all my real music collection). 

Perhaps its just time to admit all this technology is really a bit **bleep** and go back to tapes.

:wink:

 When I plug it in, the activity light keeps blinking.  I tried a few different cables and that doesnt solve the prob.keeps on giving a click sound when trying to read

  Do any of you see that as possible for causing it to be unrecognized?

AIUI clicking is symptomatic of weak read heads or media damage. AFAICS, your drive requires professional data recovery. :frowning:

I had the same problem, drive was not being seen by both my desktop and laptop.  I got a new usb cable and that did the trick.  Only $10 on the wd website.

D

I’ve had a Western Digital Passport 320gb for about 2 years and have had intermittant connection problems:

  1. The first problem is well known and is common with external drives – not just WD Passport ones. The Passport drive  will often not draw enough power from a single USB port with the cable supplied by Western Digital. The solution is easy – get a USB “Y” cable or “booster” cable.  It has an extra USB plug at the end so you can draw more power from a second USB port.  I have a few “Y” cables at home and have always had to use one to power my WD Passport.  WD sells one in its store here:

http://store.westerndigital.com/store/wdus/en_US/DisplayAccesoryProductDetailsPage/ThemeID.1300400/productID.106596600/categoryID.13095900/parid.13092600/catid.13095900

But they come standard with most (but not all)  2.5" hard drive enclosures today, and you can get one for about $15-20 shipped from Newegg, Tiger Direct or Amazon.  So it’s a better deal as you get the enclosure too which can come in very handy to make an extra external drive out of an old laptop drive. If you go this route, buy a SATA enclosure instead of an IDE or ATA enclosure as most laptop drives today have SATA connections. However, if you know you have a spare IDE drive around that you want to utilitze, buy an enclosure with an IDE connection.

It would be nice if WD supplied the Y/booster cable as a standard accessory with all its Passport drives.

  1. The second problem I’ve had I think pertains mainly to the Passport and the model I have. The USB mini jack is a litle too large/loose, resulting in a loose connection with the USB cord that causes the drive to frequently disconnect  from my laptop while in use. Even a little movement will cause the disconnects. This has been highly annoying, and this past week almost resulted in a catastrophe.  What happened was it disconnected from my laptoip while I was transferring an 8gb folder. Windows immediately threw up error messages about read/write failures.  When I re-connected the Passport, Windows would recognize it but not fully and when I tried clicking on the drive in My Computer, I got an error message: “Error performing inpage operation.”   So I couldn’t browse the drive nor perform a chkdsk normally as the right-click menu was not showing up either.  A google search thankfully turned up the solution. I had to use a DOS command to run chkdsk on the Passport which fixed the drive.

But to avoid this issue in the future, I knew I had to put the drive in a new enclosure. Thankfully I had a spare SATA enclusure handy and so I put the Passport drive in there. Since doing that, the drive has been running like a champ. NO DISCONNECTS.  Zero.  What’s more, it seems to be more responsive in terms of transfer speed and browsing files on the drive.  I should have done this earlier as I knew about the problem for a few months.  I can only chalk this problem up to poor quality control.The mini USB port that WD put in this model of the Passport is of poor quality.

Be careful, as I have read that not all WD Passport drives can be extracted from their enclosures … that some of the newer models have the USB port permanently attached to the drive which prevents you from re-using the drive in a notebook and also from putting it in another external exclosure. But my Passport is R/N: B7B  and these can easily be taken out of the plastic enclosure that it comes with.  Look on the back label for the R/N number.  For instructions on how to take apart thismodel, do a search on YouTube for “Western Digital Passport disassembly” and look at the video by the person called “amerist” … his instructions are easy to follow.

If you want a recommendation of a HD enclosure, look at the Rosewill model RX81U-AT-25A at Newegg. This is what I have my WD Passport drive in now. It’s solid and runs smoothly. No Issues. And I feel better knowing that my data is better protected from dodgy USB connections.

Your data is too important to take chances. So if you have the B7B Passport model and are getting these constant disconnects, I highly recommend trying  this solution.  If you have another model proceed with caution, because as I said, not all Passport drives can be put in another enclosure.

–Pat

fzabkar wrote:
AIUI clicking is symptomatic of weak read heads or media damage. AFAICS, your drive requires professional data recovery. :frowning:

what should you do if it is clicking? does the warranty cover it or what…?

I have a WD3200ME-01 product and two PCs (a notebook and a desktop) both running WinXP SP3.

The HD is working fine when connected to the notebook. But if I try to connect it to the desktop, a new hardware is detected and the process to install the new usb device fails.

So, I can say the HD and USB cable are ok. The problem is a incompatibility between the HD and the desktop windows configuration.

The biggest difference between that system and an ordinary windows installation is the internal HD using two partitions, but I can’t believe this is the problem. That system is using C and E as Internal HD partitions and D as the optical device.

The USB ports are working fine and the windows is ok.

I will try to use the WD HD with other systems.

As weird as this may sound, my WD 1600 wouldnt show up on windows 7 (2 different machines). i jiggled the usb cord until i felt it start spinning. It installed and worked. This isnt the first time this has happened and I have some more Passports that have done the same thing. As soon as i get this stuff off, Im getting another drive.

I was experiencing the same problem. My unit (passport essential) worked once at the time of my original backup

and then never again. Each time I plugged it in on the same or alternate computer

I would consistency get a error message " USB device not recognized" with no apparent fix.

I was mad as heck. Finally, after pressing really hard on the cable input at the drive end

I was able to get my computer to recognize it. I know it sounds crazy, but I was

able to get it to work long enough to restore my files. This unit is a piece of ■■■■

and not up to WD standards. I will seek replacement.

You may like to compare how Microsoft’s UVCView utility sees the external drive on your two machines:
http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe

I believe it should be detected as a mass storage device.

i have the same problen how can i return this i bought this since last dec. untel now i can’t make it work i have 3 pc  and same error not recognized

I have run into this with several USB external drives of various make and models.   So far the answer works for all of them.

The problem seems to be one of power to the drive.  When I use a standard USB connection cable (USB mini to USB Standard) the computer indicates reacts in one of the following ways…

1.  it cycles through trying to connect then disconnecting.

or

  1.  it tells me that the proper driver cannot be found.

or

3.  it merely doesn’t recognize the USB device and gives no information.

However, when I have used a unique USB cable then it works with each of my external drives. (so far).

I have a USB cable that connects to the external drive with a USB Mini connector and to the computer with two (2) USB standard connectors.  One of the USB stand connectors is labeled ‘Data/Power’ and the other is labeled ‘Power’.

Once I use that cable then the computer recognizes the external drive, doesn’t need an additional driver and is ready to use.   This works with all 5 of my external drives and all six if my work stations.

Hope that helps!

Thanks,

G

I don’t know if you have solved your problem yet or not.  (I am still wading through the whole thread.)  I had a similar problem with my WD 500 GB portable drive too.  I found a great program that has allowed me to restore my data.  It is called Zero Assumption Recovery.  It costs about US$50 to purchase online and you have to have another driver to save the recovered data to, but it was very easy to use.  I used the “recover current data” and it found every single file… as far as I can tell.  (I had over 400GB of data.)  This was the best $50 I ever spent.  The scan does take a very long time (almost 20 hours) but part of that might have been the processor on my labtop!!  :-)  I hope this helps!!  Good Luck!!