WD External Hard drive not recognized in my computer

Hi I am able to hear spinning sound .When i use Microsoft’s UVCView utility it is giving failed Enumeration and below

error

   —===>Device Information<===—

ConnectionStatus:                  FailedEnumeration
Current Config Value:              0x00  → Device Bus Speed: Low
Device Address:                    0x00
Open Pipes:                           0
*!*ERROR:  No open pipes!

          ===>Device Descriptor<===
*!*ERROR:  bLength of 0 incorrect, should be 18
bLength:                           0x00
bDescriptorType:                   0x00
bcdUSB:                          0x0000
bDeviceClass:                      0x00
*!*ERROR:  Device enumeration failure

Please suggest as i am not able to use new 500 gb passport essential even for once.

Whenever i try to run it it is installing device driver and after that it says unknown device.