Unrecognized device

Hey guys/reps:

I need help for My passport, in the image you can see that the device can be removed safely but you can’t see the image of the device on the explorer. I tried amost everything and even went through safe mode to fix it but it did not work.

Need help ASAP.

Hi kim232, welcome to the Community. Have you tried adding the drive letter manually?

How to change the drive letter assignment in Windows 8, 7, Vista, XP or 2000