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Occasional Visitor
sebaka
Posts: 1
Registered: ‎10-26-2011
0

The request could not be performed because of an I/O device error.

Hi all,

 

I recently purchased a 3 TB WD Elements External Hard drive, its been working perfectly for the past two months (videos), but I accidently plugged directly into a wall (no surge protector) and since then it has been acting up.  First it wouldnt even show up in My Computer or Disk Managment, but on a reboot and re-plugin, it shows in My Computer, shows that there is about half used up space (which is correct), but when I try to open any folders I get that message "The request could not be performed because of an I/O device error."

 

I have no idea what to do, i just formatted a refurbed 2 tb wd hdd and if i have to do it again i just may have to pull out what little hair i have left,

 

Small note: at some point windows was asking for a driver for the hhd, but i thought wd hdd came with the proper drivers already, im running vista 32 bit

 

any help would be much much appreciated 

 

cheers

Staff
oxter
Posts: 1,286
Registered: ‎12-01-2010
0

Re: The request could not be performed because of an I/O device error.

Are you able to scan the drive for errors using the WD Data Lifeguard Diagnostic software?

 

http://wdc.custhelp.com/app/answers/detail/a_id/940

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