Smartware Pro does not recognise or retrieve backed up files on My Passport Elite

WD External Drives WD Portable Drives
2

Hello,

I recommend you uninstall WD Smartware and then reinstall it.

If this still not working then you can always access the files manually.

You can go to the Passport drive and look for a folder called “WDSmartware.swstor”. This is the backup folder and all the backed up files should be in here. You just have to move then to your computer.

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