Smartware doesn’t show the unlocked drive in the settings tab so I can’t select the security option to remove the password. I can unlock the drive and see all the files. The drive is displayed on the home tab. Is there some software that I haven’t installed yet that I need to? I have read the ma…

I did it without reformatting. These are the steps but I didn’t repeat to confirm as I was working on someone else’s computer. Connected WD drive but didn’t unlock Started Smartware In the Home tab clicked on WD drive Unlocked Settings tab Drive settings Security then I was …

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Remove Password for My Passport Essential 500 GB portable hard drive

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Joe_S April 24, 2012, 1:01am 2

I would uninstall the Smartware and reformatt the drive and then start out clean.

Joe