Re: WD Elements 1TB - Drive is not working

Above picture is a print screen of my disk management where my 1TB passport have error

 

Tried to initialized using MBR and GPT, but, the below error appears for both..

 

 

See Smartware preview below…

Hope you could give me a detailed instruction on how to fix the problem the soonest.

Note that the HD is only used once, just copied a file form my laptop to the drive and the next time i plug the drive i cannot see the HD on my computer.

Hello, be sure to connect the USB cable that came bundled with the Passport directly to the PC, avoid using any USB extension cables or USB hubs. If possible, also try connecting the Passport to another PC to verify if the same problem happens.