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Senior Member
Narivarma
Posts: 2
Registered: ‎06-15-2013
0

Please help to fix Western Digital external Hard drive problem !

I bought this 1TB WD My Passport USB hard drive not so long ago. After only a month of use on my laptop(Dell Vostro 1500 with Win7 Home 64-bit), it suddenly stopped showing up in My Computer. 


It is still there in Device Manager as 
"WD My Passport 0740 USB Device" under Disk Drives



and it also show up under Disk Management...but as
Disk 1
Unknown
Not Initialized
with no report on the disk size
I am unable to initialize it. It would give me "The request could not be performed because of an I/O device error".

 



It also show up normally under Devices and Printers



At the right bottom corner of my desktop, I am able to eject the hard drive normally



But no matter how many times, and which of the 4 USB ports I plug it in, it will just beep for a minute or so then it will still not showing up for use under My Computer.


There was also suggestion of not enough power from the USB ports. But I don't see it as a reason because it actually worked till now.
I just tested it on another person's laptop, it showed the same symptom as on mine... long beeping with no showing in My Computer. 

I don't get it, but I still don't think it is any hardware problem.

Can i Have my Data back???

 

 

Plzzz do help here...  

Thnx in advance

 

 

Staff
Ichigo
Posts: 2,995
Registered: ‎02-28-2013

Re: Please help to fix Western Digital external Hard drive problem !

Hi, be sure to use the USB cable that came with the Passport, avoid using USB extension cables or USB hubs. If the problem continues you can also try using another USB cable. 

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Senior Member
Narivarma
Posts: 2
Registered: ‎06-15-2013
0

Re: Please help to fix Western Digital external Hard drive problem !

[ Edited ]

Yeah I tried it too with Seagate USB 3.0 cable... No change 

 

Under disk management properties it shows 0 capacity & not initialized.. Does it mean I had lost all my data???

 disk mngm.jpg

Occasional Visitor
shrestha.asis
Posts: 2
Registered: ‎06-17-2013
0

Re: Please help to fix Western Digital external Hard drive problem !

I had also faced the same problem please help as all my data is saved in this disk and now i am unable to read this hard  disk.Please help 

Staff
Ichigo
Posts: 2,995
Registered: ‎02-28-2013
0

Re: Please help to fix Western Digital external Hard drive problem !

You can try using a data recovery program, with the help of Google, you should be able to find several options. If you are not able to recover your files using a data recovery program, you can also try to contact one of the data recovery companies on the WD page. Check the link below for more information. 

 

WD Data Recovery Partners

Click the Kudos star on the left to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
Occasional Visitor
shrestha.asis
Posts: 2
Registered: ‎06-17-2013
0

Re: Please help to fix Western Digital external Hard drive problem !

to recover data first the portable harddisk should be read by my laptop but it cannot be read.

Occasional Visitor
hrbrt372
Posts: 2
Registered: ‎06-20-2013
0

Re: Please help to fix Western Digital external Hard drive problem !

Data recovery companies make wonders in retreiving files in your hard disk

... and on how much money it can get from you.

Occasional Visitor
hrbrt372
Posts: 2
Registered: ‎06-20-2013
0

Re: Please help to fix Western Digital external Hard drive problem !

@NARIVARMA

 

 Any news on how did you go with your HD?  I've got a similar case, you may need to replace the PCB part or some components in your HD. 

 

@SHRESTHA.ASIS

 

Purpose of the Data recovery companies are to retrieve data that regular guys like us can't access.  make sense?

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