Pathetic customer service

I am having problems with my WD Passport ultra purchased recently.

I mailed at support email thrice but no response. I even posted on fb page but no response.

serial No. : [Deleted].

if these guys can not provide any support then the should stop giving 5 years warranty.

Really pathetic customer service.

Not recommended at all.

Have you tried called directly? To Contact WD for Technical Support

http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp

Regards,

Hi shriavi,

Sorry to hear that you had trouble with our support. I checked your record and it looks like they contacted you today.