Passport backup not visible in SmartWare Retrieve tab

WD External Drives WD Portable Drives
7

Hi,

I apologize - it seems I described the problem incorrectly. Apparently I backed up the computer with the Windows “Backup and restore” function, under the Control Panel - not with SmartWare.

After having used “Backup and restore” I have now recovered everything.

Sorry for the confusion and trouble, and thanks for the help anyway, from someone who is not a computer wizard.