Not responding/freezes

Are you able to retrieve the files? If so, go ahead and retrieve them so you can format the unit and start over. Also, you can test the unit with WD’s DLG tool for defects. Below I will paste some links for more information.

http://wdc.custhelp.com/app/answers/detail/a_id/3865/session/L2F2LzIvc25vLzEvdGltZS8xMzcxMDYzNzYzL3NpZC9JRmx3NUFzbA%3D%3D

http://wdc.custhelp.com/app/answers/detail/a_id/1211/session/L2F2LzMvc25vLzEvdGltZS8xMzcxMDYzNzc1L3NpZC9JRmx3NUFzbA%3D%3D

http://wdc.custhelp.com/app/answers/detail/a_id/940/session/L2F2LzQvc25vLzEvdGltZS8xMzcxMDYzNzg1L3NpZC9JRmx3NUFzbA%3D%3D

Hope it helps!