My father in law has a WD passport which he used to back up his hard drive. That computer crashed and he has a new one. I am trying to move data from the old to the new that is stored as “Backup Set 2011-09-15 125644”. When I go to the WD Smartware program it only shows that I have files to backu…

If he used Smartware or other backup software it will need to be installed on the new computer. Sometimes with Smartware you need to run a backup from the new PC check this thread http://community.wdc.com/t5/My-Book-for-PC/data-restore/m-p/161586/highlight/true#M5703 Joe

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Newbie Question on Restoring Files

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ADKRKV June 27, 2014, 10:58pm 6

Good news. I did another backup and the files appeared in the retrieve section. Thanks for the help.