I have a Passport Free Agent Go. Had it on my computer but got a new one and want to use the older one on my wife’s laptop. I want to erase the drive and backup her files. I can’t find anyway to do it. Tried to follow the directions online but to no avail. Any guidance is appreciated!
The Free Agent Go is not a WD drive.
Are you sure that is the model drive?
If that’s the case contact the support for that drive please.